Our goal is to provide a high performing secretariat service that has the needs of tribunal users at its centre.

Our targets will help us to achieve our goal and to monitor our performance.

We continuously measure our performance against targets and our performance is reported in the Annual Report for the tribunal.

Tribunal users are also invited to complete a customer satisfaction check at the end stage of the process to provide feedback on our service.

Our performance figures, for the period September 2013 – August 2014 are:

Registration

95% of all appeals and claims that require no further information or action, to be registered within 10 working days of receipt.

  • Target achieved in 98% of cases.

In 95% of all cases where we are unable to register your appeal or claim we will write to you within 10 working days of receipt to let you know what action we will take.

  • Target achieved in 100% of cases.

Case Statement

95% of all case statements to be exchanged within 10 working days of receipt.

  • Target achieved in 96% of cases.

Decision

We will issue 90% of decisions within 10 working days of hearing.

  • Target achieved in 72% of cases.

We will endeavor to discharge of 90% of cases within 20 weeks from registration.

  • Target achieved in 96% of cases.